Terms & Conditions
1. Introduction
Welcome to Ephesus Guide Book. By using our website and booking our services, you agree to the terms and conditions outlined below. Please read them carefully before confirming any tour or transfer / service.
2. Definitions
“Company” refers to Ephesus Guide Book, its owners, employees, and authorized agents.
“Client” or “Traveler” refers to the individual or group booking a tour or service.
“Service Providers” refer to third parties such as guides, drivers, transport companies, and accommodation providers.
3. Booking and Payments
All bookings must be made in advance via email, WhatsApp, or authorized partners.
A deposit or full payment may be required to confirm the reservation.
Prices are subject to change without notice. Confirmed bookings will not be affected by future changes.
4. Cancellations and Refunds
Cancellations must be submitted in writing via email or WhatsApp.
Refunds vary by tour type and notice period. Most day tours are refundable if canceled at least 24 hours in advance.
No-shows and same-day cancellations are non-refundable.
In the unlikely event that we cancel a tour, a full refund or an alternative tour will be offered.
5. Travel Insurance
We strongly recommend that all travelers purchase comprehensive travel insurance.
The company is not liable for personal accidents, loss of belongings, or medical emergencies.
6. Eligibility
You must be 18 years or older to book a tour.
Minors must be accompanied by an adult.
Some tours may not be suitable for those with mobility or health limitations. Please contact us before booking if you have concerns.
7. Responsibilities and Liabilities
Ephesus Guide Book acts as an intermediary between the client and service providers.
We are not liable for loss, injury, damage, delays, or interruptions caused by third parties or unforeseen events.
Clients are responsible for complying with local laws and regulations.
Any damage to third-party property caused by a client must be covered by the client.
8. Health and Safety
Clients must inform us of any medical condition that may affect participation in a tour.
We reserve the right to refuse service to anyone deemed unfit for participation.
9. Behavior and Conduct
Clients are expected to behave respectfully towards guides, other guests, and locals.
The company reserves the right to remove any traveler who behaves in a disruptive, dangerous, or inappropriate manner. No refund will be issued in such cases.
10. Force Majeure
We are not responsible for delays or cancellations due to events beyond our control, such as natural disasters, strikes, political unrest, pandemics, or weather disruptions.
11. Changes to Itineraries
We reserve the right to alter tour routes and itineraries due to operational needs, safety concerns, or local conditions.
Alternative arrangements will be made whenever possible. No refund is guaranteed for such changes.
12. Image Rights
During our tours, photos or videos may be taken for promotional purposes.
By joining a tour, you consent to the use of your image unless you notify us in writing prior to the tour.
13. Complaints Procedure
If you are unhappy with any part of your experience, please inform your guide immediately.
If not resolved on-site, please email us your complaint within 14 days of your tour date.
14. Data Protection & Privacy
We collect only the necessary information to process your booking and provide our services.
Your data is stored securely and never shared with third parties without your consent.
For more details, see our full Privacy Policy.
15. Amendments to Terms
Ephesus Guide Book reserves the right to update or amend these terms at any time.
Continued use of our services following changes means you accept the updated terms.
16. Governing Law
These terms and conditions are governed by the laws of the Republic of Turkey.
Any disputes shall be handled by the courts of Kusadasi or Izmir.
VALIDITY: This content is accurate at the time of publication, but it is subject to change without notice. Any modifications will be posted on the website as soon as possible. However, if the Terms and Conditions are altered after payment is made, the Terms and Conditions under which payment was made shall apply.
Please send us an email from info@ephesusguidebook.com